Priority terms: returns and statutory cancellation rights

This section takes priority over any conflicting returns, refunds or cancellation wording below. Our voluntary return service allows requests within 7 days of delivery for regular products. This 7-day period does not limit your statutory rights.

All nail lucky bags whose designs are confirmed during a livestream are excluded from our voluntary change-of-mind return service after delivery. Faulty, damaged or incorrect items remain covered by our quality issue process. Bag quantities and first-order bonus quantities follow the purchase option you select.

If UK or EU statutory cancellation rights apply to your purchase, you may notify dsn7791@gmail.com within 14 days of receiving the goods that you wish to cancel, without giving a reason. Send the goods back within 14 days of that notification. We refund the original standard delivery cost where required by applicable law. Returns are sent to Nantong, Jiangsu, China. You pay the direct return postage for a change of mind; we cover necessary return postage for faulty, damaged or incorrect goods.

Statutory exceptions apply only when their legal requirements are actually met. Selecting an existing design during a livestream does not automatically make an item custom-made. The lucky bag restriction and statements that original shipping is non-refundable do not override applicable statutory rights.

For a UK statutory cancellation, we issue the refund within 14 days of receiving the returned goods. Applicable statutory deadlines apply in other regions. Your statutory consumer rights are unaffected.

Returns, Refunds and Cancellations

DISANGNI (DISANGNI_nails) sells nail tips and nail supplies and is operated by Leading Horse (Hong Kong) Co., Limited.

1. Returns within 7 days of receipt

You may request a return for any reason within 7 days of receiving your goods, including sizing, design or colour preference and ordering mistakes. Email dsn7791@gmail.com with your order number and the items you wish to return. No reason is required.

This 7-day period applies to change-of-mind return requests. It does not restrict your statutory rights concerning defective goods or goods that do not match the contract.

2. Return address and process

Returns go to Nantong, Jiangsu, China. After your request, we provide the exact address, recipient and return instructions. The company's Hong Kong address is not a return address. Contact us before sending goods.

Where possible, include the nail tips, accessories, cases and boxes. Use a trackable shipping service and send us the tracking number after dispatch.

3. Shipping costs

For change-of-mind returns, you pay return shipping, which may involve international shipping to Nantong, China. Original shipping charges actually paid are not refunded. If the original order qualified for free shipping, we do not retrospectively charge original shipping because you return it.

For defective or damaged goods, incorrect deliveries or other issues attributable to us, we bear the necessary return shipping costs. Agree the return method with us first. Any different requirements of applicable law take precedence.

4. Defects, damage and incorrect deliveries

Contact us with your order number and photos showing the issue if goods are defective, damaged, incorrect or missing. After checking the details, we will arrange a replacement at our expense or a refund.

5. Refunds

After receiving and checking the returned goods, we refund the amount actually paid for the returned items. For change-of-mind returns, original shipping charges actually paid are not refunded.

Where we are responsible, we will arrange a refund of the affected items, related shipping and necessary return shipping, or a replacement at our expense, according to the issue.

Refunds normally go to the original payment method. Posting time varies by payment provider or card issuer. We email you when the refund has been processed.

6. Cancellations

You may cancel before dispatch. Promptly email dsn7791@gmail.com with your order number. After dispatch, use the return process once the goods arrive.

7. Contact

DISANGNI / DISANGNI_nails
Operator: Leading Horse (Hong Kong) Co., Limited
Website: disangninails.com
Email: dsn7791@gmail.com

Special rule for livestream mystery bags whose nail designs are confirmed during the livestream: after delivery, change-of-mind returns or exchanges are not accepted. Defects, damage and incorrect deliveries remain covered as quality issues. Statutory rights are unaffected.