Priority terms: returns and statutory cancellation rights

This section takes priority over any conflicting returns, refunds or cancellation wording below. Our voluntary return service allows requests within 7 days of delivery for regular products. This 7-day period does not limit your statutory rights.

All nail lucky bags whose designs are confirmed during a livestream are excluded from our voluntary change-of-mind return service after delivery. Faulty, damaged or incorrect items remain covered by our quality issue process. Bag quantities and first-order bonus quantities follow the purchase option you select.

If UK or EU statutory cancellation rights apply to your purchase, you may notify dsn7791@gmail.com within 14 days of receiving the goods that you wish to cancel, without giving a reason. Send the goods back within 14 days of that notification. We refund the original standard delivery cost where required by applicable law. Returns are sent to Nantong, Jiangsu, China. You pay the direct return postage for a change of mind; we cover necessary return postage for faulty, damaged or incorrect goods.

Statutory exceptions apply only when their legal requirements are actually met. Selecting an existing design during a livestream does not automatically make an item custom-made. The lucky bag restriction and statements that original shipping is non-refundable do not override applicable statutory rights.

For a UK statutory cancellation, we issue the refund within 14 days of receiving the returned goods. Applicable statutory deadlines apply in other regions. Your statutory consumer rights are unaffected.

Terms of Service

These terms apply to use of and purchases from disangninails.com, the DISANGNI (DISANGNI_nails) online store operated by Leading Horse (Hong Kong) Co., Limited (“we”). Read these terms and our policies before ordering.

1. Products and services

We sell nail tips, nail supplies and related products. Refer to each product page for specifications, sizes, included items and instructions. Colours may appear different due to lighting or screen settings.

2. Orders and payment

An order becomes a contract when we send an order confirmation accepting it. Provide accurate names, addresses and email details. Before confirming your order, check checkout and the payment provider's instructions for prices, shipping charges, currency, payment methods and payment timing.

3. Dispatch and delivery

Products ship from Nantong, Jiangsu, China. Orders are normally prepared within 1–2 days of ordering, or after payment confirmation where required. Delivery normally takes 5–15 days after dispatch and varies by destination, customs, weather and carrier conditions.

For Japan, shipping is free at a merchandise subtotal of JPY 3,000 or more after discounts; below that, shipping costs JPY 600. Outside Japan, shipping is free at the equivalent of JPY 3,000 (approximately US$20); below that, shipping costs the equivalent of JPY 600. Converted amounts fluctuate with exchange rates. We bear import duties and import taxes associated with delivery. See our Shipping Policy.

4. Changes and cancellations

Orders may be cancelled before dispatch. Promptly email dsn7791@gmail.com with your order number. Product or address changes depend on processing status. After dispatch, use the return process once goods arrive.

5. Returns and refunds

You may request a return for any reason within 7 days of receipt. Returns go to Nantong, Jiangsu, China; we provide the exact address and instructions after your request. For change-of-mind returns, you pay return shipping and original shipping actually paid is not refunded. We do not retrospectively charge original shipping on orders that qualified for free shipping.

For defects, damage, incorrect deliveries or other issues attributable to us, we pay necessary return shipping and arrange a replacement or refund. See our Returns and Refunds Policy. Your statutory rights remain unaffected.

6. Product use

Follow product page instructions, enclosed instructions and adhesive precautions. Stop use if your nails or skin develop pain, itching or other adverse symptoms.

7. Prohibited conduct

Unlawful conduct, false registration information, harassment, unauthorised access, interference with the store and intellectual property infringement are prohibited. Do not represent yourself as an authorised retailer without our permission.

8. Intellectual property

Site text, images, logos and designs belong to us or their rightful owners. Unauthorised copying, republication, modification or distribution is prohibited except as permitted by law.

9. Personal information

We handle personal information according to our Privacy Policy.

10. Interruptions and liability

Maintenance, network outages or natural events may interrupt the site or delay delivery. We will investigate and provide necessary updates. Our liability is determined by applicable law; these terms do not exclude liability imposed by law.

11. Changes to terms

Changes will be announced on this site. We will not unilaterally apply changes that disadvantage customers to orders already concluded.

12. Governing law and disputes

These terms are governed by Japanese law without limiting protections under mandatory laws applicable to you. We will first seek to resolve disputes through discussion. Court jurisdiction is determined by applicable law.

Contact

Leading Horse (Hong Kong) Co., Limited
DISANGNI / DISANGNI_nails
Address: 香港九龍灣宏光道8號創豪坊8樓805室
Phone: +86 17768697791
Email: dsn7791@gmail.com
Website: disangninails.com

The company address is not a return address. Contact us by email before returning goods.

Special rule for livestream mystery bags whose nail designs are confirmed during the livestream: after delivery, change-of-mind returns or exchanges are not accepted. Defects, damage and incorrect deliveries remain covered as quality issues. Statutory rights are unaffected.