Priority terms: returns and statutory cancellation rights

This section takes priority over any conflicting returns, refunds or cancellation wording below. Our voluntary return service allows requests within 7 days of delivery for regular products. This 7-day period does not limit your statutory rights.

All nail lucky bags whose designs are confirmed during a livestream are excluded from our voluntary change-of-mind return service after delivery. Faulty, damaged or incorrect items remain covered by our quality issue process. Bag quantities and first-order bonus quantities follow the purchase option you select.

If UK or EU statutory cancellation rights apply to your purchase, you may notify dsn7791@gmail.com within 14 days of receiving the goods that you wish to cancel, without giving a reason. Send the goods back within 14 days of that notification. We refund the original standard delivery cost where required by applicable law. Returns are sent to Nantong, Jiangsu, China. You pay the direct return postage for a change of mind; we cover necessary return postage for faulty, damaged or incorrect goods.

Statutory exceptions apply only when their legal requirements are actually met. Selecting an existing design during a livestream does not automatically make an item custom-made. The lucky bag restriction and statements that original shipping is non-refundable do not override applicable statutory rights.

For a UK statutory cancellation, we issue the refund within 14 days of receiving the returned goods. Applicable statutory deadlines apply in other regions. Your statutory consumer rights are unaffected.

Frequently Asked Questions

Thank you for shopping with DISANGNI (DISANGNI_nails). Contact dsn7791@gmail.com for assistance.

Email and payment

I have not received my order confirmation.
Check your spam folder, email settings and the address entered at checkout. If you cannot find it, contact us with the name and email used for your order.

Which payment methods are available?
Available methods are shown at checkout and may vary by country or region.

Orders and nail products

Can I change or cancel an order?
You may cancel before dispatch. Promptly contact us with your order number for product or address changes; availability depends on processing status. After dispatch, use the return process once goods arrive.

How do I choose nail tip sizes?
Check the product's size information and compare it with the measured width of your nails. Contact us with the product name if you need assistance.

How do I use nail tips?
Follow the product page or enclosed instructions for application and removal. Adhesive instructions vary. Stop use if pain or other adverse symptoms occur.

How can I check my order?
Refer to your order confirmation email or contact us.

Why was my order cancelled?
Check the cancellation email. Contact us with your order number if the reason is unclear.

Shipping

Do you ship internationally?
Yes, we ship to Japan and countries worldwide. We will advise you if service restrictions prevent delivery.

How much is shipping?
For Japan, shipping is free on merchandise subtotals of JPY 3,000 or more after discounts, or JPY 600 below that threshold. Outside Japan, shipping is free at the equivalent of JPY 3,000 (approximately US$20), or the equivalent of JPY 600 below the threshold. Converted amounts vary with exchange rates. Check checkout for the actual charge.

How long does delivery take?
Delivery normally takes 5–15 days after dispatch, depending on destination, customs, weather and carrier conditions. Delays may occur.

Can I track my package?
After dispatch, we email tracking information.

My package has not arrived or tracking has stopped updating.
Email dsn7791@gmail.com with your order and tracking numbers. We will investigate and advise you.

Returns and refunds

Can I return goods if the size or design does not suit me?
Yes. You may request a return for any reason within 7 days of receiving them, including sizing, design or colour preference.

How do I request a return?
Within 7 days of receipt, email dsn7791@gmail.com with your order number and the items to return. We provide the return address and instructions.

Who pays return shipping?
You pay return shipping for change-of-mind returns. We pay necessary return shipping for defects, damage, incorrect deliveries or other issues attributable to us.

What if goods are defective or incorrect?
Contact us with your order number and photos. After checking, we arrange a replacement or refund.

When will I receive a refund?
After checking the returned goods, we normally refund the original payment method. Posting time varies by provider or card issuer.

Contact

DISANGNI / DISANGNI_nails
Website: disangninails.com
Email: dsn7791@gmail.com

Special rule for livestream mystery bags whose nail designs are confirmed during the livestream: after delivery, change-of-mind returns or exchanges are not accepted. Defects, damage and incorrect deliveries remain covered as quality issues. Statutory rights are unaffected.